This Client Services Agreement (the “Agreement”) is entered into between Ornatefx Ltd. (“Ornatefx”, “we”, “us”, “our”) and you (the “Client”, “you”) and sets out the basis on which we will provide our trading, custody and related services to you.
By opening or maintaining an account with OrnateFX you confirm that you have read, understood and accepted this Agreement, the Risk Disclosure, the Privacy Policy and any other policy referenced within it.
Scope of services
OrnateFX provides an execution-only service for trading Contracts for Difference (“CFDs”) and spot foreign exchange instruments across the asset classes published on our platform. Unless we have expressly agreed otherwise in writing, we do not provide investment advice, tax advice, or portfolio management. Our communication may include factual market information and is provided for informational purposes only.
- Execution and clearing of trades on instruments listed on the OrnateFX platform.
- Custody of client funds in segregated bank accounts at top-tier banking partners.
- Access to MetaTrader 5 across desktop, web and mobile platforms.
- Optional managed-trading products (PAMM, Copy Trading) under separate sub-agreements.
Client categorisation
We will categorise you as a Retail Client by default unless we notify you otherwise. Retail Clients receive the highest level of regulatory protection. Where you meet the relevant criteria and have provided the requested evidence, you may apply to be re-categorised as a Professional Client or Eligible Counterparty. Re-categorisation reduces the level of regulatory protection that applies to you.
Account opening & KYC
Before opening an account, you must complete an application and provide such documentation as we may require to satisfy our Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) obligations. We may at our discretion decline an application or close an account where we reasonably believe the relationship would breach applicable law or our internal policies.
You undertake to keep the personal information held on your account accurate and up to date and to inform us promptly of any change. We reserve the right to suspend trading on an account that has not been fully verified within fifteen (15) days of the first deposit.
Dealing & execution
All trades placed with OrnateFX are entered into as principal-to-principal between you and us. Each trade is an off-exchange (OTC) derivative contract which is non-transferable. You may only close a trade with OrnateFX. We will use reasonable efforts to provide best execution in accordance with our Order Execution Policy as published from time to time.
Execution is on a market-execution basis. We aggregate liquidity from multiple tier-1 providers and route every order against the best available inside quote at fill time. We do not operate a “last-look” window on the majority of the symbol universe.
Orders & instructions
- Orders placed through your trading account are deemed to have been authorised by you. You remain responsible for the security of your account credentials.
- We will accept and execute orders that conform to the platform's order types: market, limit, stop, stop-limit, trailing-stop and pending orders.
- A stop-loss order may limit your loss but does not guarantee it. Realised loss may be greater than the stop level due to slippage or gapping.
- We may refuse, cancel, or modify any order if (a) it appears to be the result of a platform error, (b) it would breach applicable law, (c) it would breach our risk limits, or (d) it appears to be manipulative or abusive.
Fees, charges & rebates
Fees and charges that may apply to your account include but are not limited to spreads, commissions, financing (swap) charges, currency-conversion costs, inactivity fees, and third-party payment-processor fees. The applicable fee schedule is published on our website and may be amended from time to time on reasonable notice.
Where you are eligible for a partner rebate or volume bonus under a separate sub-agreement, that rebate will be credited to your account in accordance with the terms of that sub-agreement.
Client money
Money received from you is held on trust in segregated client-money bank accounts separate from our own funds. We do not use client money to fund our own business operations. Despite segregation, your money may still be at risk in the event of the insolvency of our banking partner. We do not pay interest on client-money balances.
Leverage, margin & close-out
Trading on margin involves a high degree of leverage. Adverse market movements may result in losses that exceed your initial margin and may require you to deposit additional funds at short notice. Where your account equity falls below the maintenance-margin level, we may close open positions, in whole or in part, without prior notice in order to bring your account back within the required margin.
Communications & recording
We may communicate with you by email, telephone, in-app message, or any other channel you have indicated. We may record telephone conversations and electronic communications and use those recordings as evidence of orders, instructions or other dealings. Communications in English will prevail over translations.
Conflicts of interest
We maintain a Conflicts of Interest Policy designed to identify, prevent and manage conflicts that may arise in the course of providing services to clients. A summary of that policy is available on request. Where a conflict cannot be reasonably avoided, we will disclose its nature and source to you before undertaking the relevant business.
Client representations
By accepting this Agreement you represent that:
- You are at least 18 years old and have the legal capacity to enter into this Agreement.
- You are not resident or domiciled in, nor acting on behalf of any party in, a jurisdiction listed on our Restricted Countries page.
- The funds you deposit are your own legally-obtained funds, not borrowed and not derived from criminal activity.
- You have read and understood the Risk Disclosure and understand the risks of CFD trading.
- You are trading on your own account and not as nominee or agent for any other party.
Liability & indemnity
Except where caused by our fraud or wilful default, we will not be liable for any loss, damage or expense incurred by you in connection with this Agreement. Without limiting the foregoing, we will not be liable for losses caused by communication or platform failures, delays in execution attributable to the underlying market, force majeure events, or the acts or omissions of third-party service providers.
You agree to indemnify us against all claims, losses, damages, expenses and liabilities we may incur as a result of (a) any breach by you of this Agreement, (b) the enforcement of our rights under this Agreement, or (c) any tax obligation imposed on us in connection with services provided to you.
Amendment & termination
We may amend this Agreement at any time by posting an updated version on our website. Where an amendment is materially adverse to you, we will give you at least seven (7) days' notice before the amendment takes effect. Your continued use of the platform after the effective date will constitute acceptance of the amended terms.
Either party may terminate this Agreement at any time by written notice to the other. On termination, you must close any open positions and we will return the balance of your account, less any amounts owed to us, to the original source of funds.
Complaints
Complaints should be addressed in writing to the OrnateFX Customer Support team at support@ornatefx.com. We will acknowledge your complaint promptly and aim to provide a substantive response within ten (10) business days. If you are not satisfied with our final response, you may have the right to refer your complaint to the relevant regulator or ombudsman scheme.
Governing law & jurisdiction
This Agreement is governed by the laws of the jurisdiction in which Ornatefx Ltd. is incorporated. The courts of that jurisdiction shall have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement, save that we may bring proceedings against you in any other jurisdiction in which you reside or hold assets.
Contact
For questions about this Agreement, contact support@ornatefx.com or call +66998652939. Registered office: Ground Floor, The Southbay Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.